Pet owners judge a veterinary clinic on more than medical treatment.

Waiting time, reception, communication, explanations, pricing, and follow-up all influence the overall experience.

SurveyNinja's veterinary clinic surveys are designed around these touchpoints, with use cases including pet-owner satisfaction, veterinarian ratings, NPS, pricing perception, and post-surgery feedback.

A short post-visit questionnaire can identify problems that may never appear in the medical record.